You want to communicate more efficiently with customers
Eliminate telephone calls, e-mails and the use of Excel
Be able to manage logistics even better for customers
Improve your service provision
Strengthen customer loyalty
And thus be able to perform better as a logistics service provider
As a logistics service provider, you can use Star Portal Customers to easily realise a web-based portal for the real-time data exchange with customers. This allows them to directly place orders, receive confirmations, monitor the execution, request reports, view invoices, etc. Calling, emailing and the sharing of data via Excel are no longer necessary. Both the customers and yourself are able to operate far more efficiently.
Star Portal Customers works directly on top of your existing internal systems, such as a Transport Management System (TMS). No further adjustments need to be made. The portal allows you to easily create a customised environment for each customer. They too do not need to adjust their systems. In the portal, each customer has a control tower with a dashboard that can be set up according to their own wishes. In this way, the customer can easily perform all desired actions and proactively co-manage the logistics execution.
24/7, Star Portal Customers allows you to cooperate with customers, create mutual insight and thus truly optimise your logistics service provision. Customer satisfaction will further increase while you yourself will be able to operate far more efficiently. Moreover, employees will increasingly enjoy their jobs. Instead of having to make corrections afterwards, they can proactively advise the customer.
Log-in only once for the desired logistics data, collected from different sources
All departments and external parties have continuous and real-time insight into all goods movements
Your customers get 24/7 insight into the logistics chain and can respond immediately to bottlenecks
With transparency in the chain and end-to-end visibility, delivery times are accelerated
Through more efficient communication between logistics and other departments
Provide better and real-time information to customers and suppliers
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