You want to communicate more efficiently with customers
Eliminate telephone calls, e-mails and the use of Excel
Be able to manage logistics even better for customers
Improve your service provision
Strengthen customer loyalty
And thus be able to perform better as a logistics service provider
But how can you achieve that?
As a logistics service provider, you can use Star Portal Customers to easily realise a web-based portal for the real-time data exchange with customers. This allows them to directly place orders, receive confirmations, monitor the execution, request reports, view invoices, etc. Calling, emailing and the sharing of data via Excel are no longer necessary. Both the customers and yourself are able to operate far more efficiently.
Star Portal Customers works directly on top of your existing internal systems, such as a Transport Management System (TMS). No further adjustments need to be made. The portal allows you to easily create a customised environment for each customer. They too do not need to adjust their systems. In the portal, each customer has a control tower with a dashboard that can be set up according to their own wishes. In this way, the customer can easily perform all desired actions and proactively co-manage the logistics execution.
24/7, Star Portal Customers allows you to cooperate with customers, create mutual insight and thus truly optimise your logistics service provision. Customer satisfaction will further increase while you yourself will be able to operate far more efficiently. Moreover, employees will increasingly enjoy their jobs. Instead of having to make corrections afterwards, they can proactively advise the customer.
