Your application is now in use. Your users come to you with questions, remarks or flaws. Incremental insights might demand small changes and improvements. Yellowstar Support will assist your people, ensure optimal operation of your application and lengthen the lifespan of your software.
Preventative and adaptive management and maintenance guarantees your application will keep working with optimal efficiency. Our management organisation has been designed in such a way that the initial builders of your application will remain involved in the background. Our specialists share knowledge and guarantee quality. This means you have technicians at your disposal who know your application through and through. If you choose to assign third party applications to YellowSupport, first a detailed inventory will be made to allow us to put together a tailored management team.
Yellowstar provides a clear Service Level Agreement (SLA) and you can opt for a management budget to enable preventative and adaptive maintenance. Guaranteed response times ensure quick responses and action in case of calamities. Apart from maintenance and management, we can also train your users or provide introduction programmes for new colleagues.
- Three clear SLA options with cast iron guaranties
- Highly qualified employees who know your application
- Secure code, documentation and data
- Periodical technical upgrades and patches
- Helpdesk reachable by phone and online registration system
- Online access to planned and completed activities
- Short lines of communication ensure fast reaction times