Continuous improvement to guarantee the continuity of your business processes
Yellow Support makes sure that your applications are improving all the time so that you and your users can get the most out of them. This goes a step further than just keeping your application in the air with preventative IT management and IT support. We proactively think along with you and take your feedback, questions or remarks into account during the improvement process. This way, your application keeps running optimally, you extend the life span of your software and you guarantee the continuity of your business processes.
Three clear SLA levels with hard guarantees
Secure use of code, documentation and data
Implementation of technical upgrades and patches
Quick help from professionals
Online overview of planned and executed activities
Flexible thanks to short lines
Call our Support Coordinator [+31(0)88-141-88-00], who is the link between you and our technicians. Our Service Desk has a single point of contact, a person who is 100% dedicated and makes sure that your IT support questions are quickly answered by the organisation. That’s what you call efficient.
The response time varies from immediate, within two hours or within 4 hours inside the agreed delivery windows – for example, on workdays between 8.30 CET and 17.00 CET or 24/7. At Yellow Support, you can choose a Service Level Agreement (SLA) that perfectly suits your business processes and guarantees their continuity. You decide on the guaranteed response times, delivery windows, preventative maintenance, minor improvements, upgrades, number of hours, including a punch card for development activities.
Yes, Yellow Support provides training for users, as well as onboarding programmes for new colleagues. The training is aimed at making your people more self-sufficient in their use of the applications, getting the most out of your application and stimulating feedback so that you can keep improving your software.
Yes indeed. And when you accommodate your Cloud hosting at Yellowstar, you also benefit from the end-to-end availability of your applications. With our Automated Release Package, Yellow Support can set up a fully automated release OTAP process for you so that your organisation can continue to develop.
The Rail Cargo Group (RCG) has commissioned Yellowstar to develop a new Transport Management System and Terminal Operating System for controlling its international intermodal transport operations. This allows RCG to consolidate their system landscape and thus operate with far greater efficiency.
Read more →Yellowstar has connected neska Container Line to the service Hinterland Container Notification (HCN) Barge from Portbase via APIs. The planners of the barge operator are now able to pre-notify at the large container terminals in the port of Rotterdam with far greater speed and efficiency.
Read more →Over a period of six months, retail chain Blokker has completely restructured its supply chain from the Far East. Using Yellowstar’s Star Flow Supply Chain, every order is now fully transparent and controllable, from the factory in China to the warehouse in Geldermalsen. Read the case study.
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