Yellow Support makes sure that your applications are improving all the time so that you and your users can get the most out of them. This goes a step further than just keeping your application in the air with preventative IT management and IT support. We proactively think along with you and take your feedback, questions or remarks into account during the improvement process. This way, your application keeps running optimally, you extend the life span of your software and you guarantee the continuity of your business processes.
Yellow Support provides guarantees and control
Three clear SLA's
Three clear SLA levels with hard guarantees
Secure use of code, documentation and data
Implementation of technical upgrades and patches
Helpdesk and online registration system
Quick help from professionals
Online overview of activities
Online overview of planned and executed activities
Single point of contact
Flexible thanks to short lines
What customers think about Yellow Support
How Yellow Support works
Frequently asked questions
Who can I call if there is a problem?
Call our Support Coordinator [+31(0)88-141-88-00], who is the link between you and our technicians. Our Service Desk has a single point of contact, a person who is 100% dedicated and makes sure that your IT support questions are quickly answered by the organisation. That’s what you call efficient.
What is the response time in case of calamities?
The response time varies from immediate, within two hours or within 4 hours inside the agreed delivery windows – for example, on workdays between 8.30 CET and 17.00 CET or 24/7. At Yellow Support, you can choose a Service Level Agreement (SLA) that perfectly suits your business processes and guarantees their continuity. You decide on the guaranteed response times, delivery windows, preventative maintenance, minor improvements, upgrades, number of hours, including a punch card for development activities.
Does Yellow Support also provide training?
Yes, Yellow Support provides training for users, as well as onboarding programmes for new colleagues. The training is aimed at making your people more self-sufficient in their use of the applications, getting the most out of your application and stimulating feedback so that you can keep improving your software.
Can I also accommodate Cloud hosting at Yellowstar?
Yes indeed. And when you accommodate your Cloud hosting at Yellowstar, you also benefit from the end-to-end availability of your applications. With our Automated Release Package, Yellow Support can set up a fully automated release OTAP process for you so that your organisation can continue to develop.